We offer a 14 day satisfaction guarantee from the date of purchase. This means, that should you decide within 14 days of purchasing your Essential Care Package, that we are not the right fit or you don't want to continue, you can request a refund and it will be issued, no questions asked. 

We will deduct the cost of any appointments already used within the 14 days, before issuing the refund.  

After the 14 day period there will be no further refunds and should you wish to cancel your future appointments, you will forfeit all monies paid. 

Your appointment package covers yourself and your immediate family (i.e. partner and children).  Appointments are not transferrable outside of this.

At The Body Guard, we prioritise thoughtful, considered care. Even for everyday health concerns, quality treatment requires context, understanding your history, patterns and individual situations before making recommendations.

For this reason, we offer our Essential Care consultations in structured packages rather than as one-off sessions. This allows us to provide care that is informed, accountable and clinically responsible.

It also ensures continuity, protects appointment availability for committed patients, and maintains the professional standards our clinic is known for.

We believe healthcare works best when it is intentional.

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Yes. This is a non-negotiable before we will begin your appointments. You will be provided with an online intake form to complete so we can obtain a full medical history for yourself, and if you are nominating other family members, a full history for them as well. 

We do not treat patients without knowing a full history and as such we request your full honesty and transparency to ensure that any treatment we provide, is suitable for you. 

Should you withhold any health history information, we take no responsibility for any adverse outcomes that arise because of this failure to advise.

• We are a 100% online Naturopathic Clinic and as such all appointments are held via our secure patient telehealth portal called Halaxy.
• Your appointment is not recorded, nor are you allowed to record the appointment using any device.
• You can of course take notes during the appointment.
• Prior to your appointment you will receive sms and email reminders of your appointment. Included in this reminder will be the link to access the telehealth portal. 
• You will also be required to provide a current health update prior to each appointment. 
• Each appointment is for 1 patient only. This means, if you require an appointment for yourself, the appointment is for that purpose and discussions about other family members (i.e. kids with the flu etc.,) will not be discussed in your appointment. You are able to utilise a separate appointment for that purpose if required.

As an Advanced Naturopath and Nutritionist, my aim is to use food and lifestyle interventions as medicine, where possible. It is a reality however that our food supply is not of a high enough quality to ensure we are receiving all the nutrients we require on a daily basis. 

As such, we reserve the right to prescribe nutritional supplements should we feel it will benefit your situation at the time. It is your choice to choose whether to follow our recommendations regarding any prescribed supplements.

Yes, we work with patients of all ages, all abilities and from all walks of life. 

As an Advanced Care Clinic we regularly work with patients of all ages who live with complex and chronic health conditions, whether they are adults or children.

Our Essential Care Packages are subject to Terms & Conditions, a copy of which can be found here. You will be required to accept these terms prior to completing your purchase.