When you provide us with information through this Website, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this Website is subject to this Privacy Policy and our Terms and Conditions. 

We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a user registration form or survey, you may be asked to provide certain information such as your contact information (name, e-mail address, mailing address, and telephone number), age group, gender, and areas of interest, and the products you use. If you decide to place an order, we also need to know your delivery and billing address, credit card number and expiration date. When you purchase goods or register for courses/trainings on this Website, once the transaction has been approved, for security reasons your credit card details are deleted and not held in any digital form, and will need to be re-entered on subsequent visits. 

The information you provide may be used by us to create and deliver to you our newsletters, surveys or other communications containing product information, tips, promotions or information concerning your order. 

We may use the information you provide in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We will not sell or rent your personally identifiable information to third parties without your consent, except as disclosed in this Privacy Policy. 

We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. 

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit. 

Opt-Out
When you register at this Website, you may opt-out of receiving future communications from us. You may unsubscribe by clicking the “unsubscribe” link at the bottom of each e-mail you receive from us and following the instructions provided. 

Comments

Your privacy is constantly respected at our website. If you have any questions, comments or concerns about our privacy practices, please contact us by email to clinic@thebodyguard.com.au. 

 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

COMPLAINTS HANDLING PROCEDURES

Should you have a complaint regarding your treatment or a member of our team, in the first instance please email clinic@thebodyguard.com.au and your complaint will be addressed and responded to within 72 hours. 

At The Body Guard we subscribe to the National Code of Conduct for Healthcare Workers in Queensland. Full details regarding the Code can be found here.

If after raising your complaint with us, you are not satisfied with the outcome, you are able to conduct the Health Industry Ombudsman. The details and complaint filing information are here.